Qoo10

Where's my item?

You can track your order on My Qoo10> Recent orders.

If your package or tracking information is invalid,please kindly register inquiry via 1:1 help desk.

*For International orders: when your shipment is on oversea delivery or under custom clearance, tracking information might appear after procedure is completed and transfer to local delivery company.

Related FAQ - Following related FAQ will help you find answer quickly.

Where's my item?

You can track your order on My Qoo10> Recent orders.

If your package or tracking information is invalid,please kindly register inquiry via 1:1 help desk.

*For International orders: when your shipment is on oversea delivery or under custom clearance, tracking information might appear after procedure is completed and transfer to local delivery company.

Oversea shipping period

For international shipping, it takes 2-3weeks from the shipping date.

The delivery process of overseas product is carried by International shipping > Customs Clearance > Local Delivery.

But delivery may take longer due to weather conditions, customs clearance procedures or holidays.

If you have not received your order for over 3 weeks, please contact us with your order number and we will look into this for you.

Find a missing package that shows as delivered

If the tracking information shows that your package has been delivered, but you have not received it or still waiting for the missing item: Verify the shipping address at My Qoo10>>Recent Orders>>Shipping Info

Look for a notice(text message or call) from courier company of attempted delivery.

Look around the delivery location for your package and see if someone else received the delivery.

If you did not find your package you can contact the courier company.

Contact the seller if the courier company asks for a refund or resend.

*You can put off confirm delivery by registering Non-Receipt claim.

Exchange the items you have ordered

You can exchange the items you have ordered at Wish+.

If you want to exchange the items please kindly follow the below steps, then claim inquiries will be delivered to the seller.

- PC : My Qoo10▶ Check cart no. and items ▶ Return/Exchange

- Mobile app/Web : Q box ▶ Cancel/Return/Refund ▶ Check cart no. and items ▶ Return/Exchange

Please note that you can submit exchange claim within 7 days from delivered date.