Qoo10

I want to change personal information

In order for you to change your account information, please sign in and click on ‘Personal info’ located at the My Wish+ page.
Please check your email and put the password again to confirm the safety.
You can change your personal information such as password, ship-to address, contact number, e-mail address etc.

Related FAQ - Following related FAQ will help you find answer quickly.

Forgot my password

If you've forgotten your password, you can reset it by requesting that a personalized "password reset" link be sent to your e-mail address.
After you've created a new password, it will become active right away.
Please click here and follow the on-screen instructions to send the password reset link to your email.
Don’t worry even if you don’t get mail, since you can change password by confirming account owner by mobile phone number.

If you can't activate your account, please contact our customer center.

I want to change personal information

In order for you to change your account information, please sign in and click on ‘Personal info’ located at the My Wish+ page.
Please check your email and put the password again to confirm the safety.
You can change your personal information such as password, ship-to address, contact number, e-mail address etc.

My order and membership info has been disappeared

There are the reasons of disappearance of order and membership info.

1. Have you signed in with SNS account?
Maybe your order list exists at another member account.
Users can sign in with Facebook / Google / LINE / Kakao account at Wish+, instead of joining as a member with email address.
In this case, please select SNS account at sign in page instead of putting email address and password.

2. Are you a member at Qoo10 Singapore?
This is Wish+. Please go to Qoo10 Singapore site.

What is Qpoint?

Qoo10 provides special benefits for our valued customers.
Customers can earn Wish+'s Qpoint by clicking confirm delivery button in Recent Orders menu.

Please remember that you should click confirm delivery button to confirm that the item has been delivered successfully.
Then you will receive Qpoint equivalent to 1% of your purchase price (i.e. S$5.00 purchase = 5 points) up to maximum of 5 Qpoints per purchase.



Customers can win Qpoint free by attending Qoo10 app or website.
Please visit Q-lounge and attend daily, and play Roulette Q. You can get Wish+ membership benefit such as Qpoint, coupon, Giftcard by playing it.

Qpoint can be used to waive the payment upon ordering at the payment step.

Kindly check the conditions to use Qpoint.

1. Maximum up to 50% of the total purchase amount is able to waive off by Qpoint, minimum required Qpoint is 10up to 20,000 points.
2. Qpoint application is based on 100 points per unit.(100 Qpoints equivalent for S$1.00).
3. Usable Qpoint: the Qpoint must be obtained from purchase which has marked as delivered for more than 7 days.

What is MameQ?

MameQ is a benefit of Wish+ membership.
You can get MameQ by Mameball on Qoo10 and exchange MameQ to Qpoint at Q-lounge.
If you have enough Mameball, go to MameGo page at mobile webpage or shopping app to catch MameQ.

Please note that MameQ is valid for 1 year.