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ElvesfactorySG
ElvesfactorySG SingaporeSG
90% 20 Fellows
All Items(2)

Shop Info

  • Contact seller

    E-mail : amy@card-tec.com
    1:1 Chat OFF Click to call OFF

  • Address

    Singapore, TROPICAL SPRING 27 SIMEI STREET 4 *****

  • Return address

Shop Info

Contact
  • E-mail :sg@elvesfactory.com
  • WhatsApp 
  • available during: 9am~6pm Mon~Fri excluding public holidays
  • E-mail is always availaable and more recommended.

FAQ

EX) Q1. Regarding customisation logo,

A. The default method of branding logo on deivce is by Lase Engrave. It is better than by printing, since friendly to the Earth.

   Lead time: 10 ~ 45 working days that depends on request and stocks availibility.

EX) Q2. What am I supposed to do if item doesn't arrive?

A. You may click the shipping information under the order in your Qoo10 account.
There shall be a tracking number with the status. Normally it takes 3~5 working days to Singapore address.

EX) Q4. Item(s) stop working
A. Suggest to use before peruse the instruction to try it again.
To provide additional assistance, please conatct us and provdie photos / videos of the problem you met.
Alternatively
EX) Q3. How to claim a warranty?
Please provdie the purchase record of invoice / receipt that with purchase date and item's name.
To contact us via WhatsApp / Email. We will assist you as soon as possile.

Shipping

  • Major Shipping company : QXPRESS 
  • Usual Shipping period: Generally 3~5working days.it's up to your qty and payment time of purchase order.We'll deliver items to you as soon as possible.
  • Shippinging rate : Shipping rate can differ from item to item. Please see individual item page.
  • if you have any question about shipping,please contatc us.
  • E-mail :sg@elvesfactory.com, or send message via the system of Qoo10.
    We will reply you within 1~3 working days depends on difference of condition

Refund/Return

  • If you want to get refund or return item you received, please cantact us first. We will assist to filtrate the issues of usages, and guide you how to self-checking.

    • E-mail :sg@elvesfactory.com
    • Please send the request of return and advise the reason with condition
    • Otherwise, the request may be rejected                                                                                                  

  • We don't accept the cases below:

    • - ex1) over 7days from receiving item
    • - ex2) if items are open/used or damaged
    • - ex3) sending item without prior contact

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