FAQ

Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A. The last item in stock might get sold before you processed through check out by another customer.
B. There may have been a technical issue occured.
C. The item might not be purchasable in your region.

Q2. What am I supposed to do if item doesn't arrive?

A. You should contact to From Turkiye With Love store for further investigation.

Shipping

• Major Shipping company : Fedex
• Usual Shipping period: 1-10 days duration vary depending on the destination country's location and how much time will the customs process take.
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

• If you want to get refund or return item you received, please apply on my Qoo10.

• We don't accept the cases below:

  • 1) over 7days from receiving item
  • 2) if items are open/used or damaged
  • 3) sending item without prior contact.