Manufacturing and Shipping:

Q: Where are you located?
A: Our corporate office is located in the Kansai region, Japan.
5-7-8, Shimoshinjo, Higashi Yodogawa-ku, Osaka.

Q: Where are your items manufactured?
A: The vast majority of our products are manufactured in Japan. A small number of our products are manufactured in facilities outside of Japan: in Vietnam.

Q: Do you hold any production certifications?
A: We hold the highest nutraceutical, food, and cosmetic production certifications: ISO9001, GMP, and Organic JAS.

Q: How will my order ship?
A: We ship orders using Qxpress and DHL Express with a verified tracking number for online tracking and delivery confirmation.

Q: When will my order ship?
A: We make every effort to ship your order within 48 hours of order placement if all items are in stock. If any items are on backorder, we will ship them as soon as they are back in stock.

Q: When my order will be delivered?
A: In general, it takes up to 1 weekday for orders to reach our customers. However, the shipment might be held by the local custom for an extended period.
 *We will inform the customer in case of any delay in the shipment process.

Shipping rate: The shipping rate can differ from item to item. Please see the individual item page.

Products:

Q: Should I take my dietary supplements all at once or throughout the day?
A: Dietary supplements in which the serving size indicates more than one can be taken all at once or broken up throughout the day. This is based on personal preference.

Q: Should I take my dietary supplements only with water?
A: You can mix it with milk or soy milk, but it depends on the product.

Q: Can I give these products to my pet?
A: Our products are not formulated for pet use.

Q: Can I take more than what is recommended on the label?
A: It is recommended to follow the directions as stated on the product label. If you would like to take more than what is recommended, we suggest you consult with your doctor or other healthcare professional.

Q: Can I take your product after the expiration date has passed?
A: We assure product integrity, purity, and accuracy of contents up to its expiration date. We can no longer guarantee potency and quality after the expiration date has passed.

Q: When will I start to feel the benefits of this dietary supplement?
A: Due to differences in a person’s metabolism, general health, and lifestyle, it is difficult to determine how long it will take for an individual to reap the full benefits of a dietary supplement. It is recommended that you continue to follow the directions as indicated on the label or consult with your physician or other healthcare practitioner or pharmacist.

Q: Are your products suitable during pregnancy and breastfeeding?
A: We do not recommend consuming our supplements during pregnancy or breastfeeding. We suggest that you consult your doctor when considering changes to your supplementary routine, particularly during pregnancy and breastfeeding so that your situation can be monitored as necessary.

Refund/Return:

• If you want to get a refund or return item you received, please apply on my Qoo10.

• We don't accept the cases mentioned below:

  • over 7days from receiving the item
  • if items are open/used or damaged
  • sending items without prior contact.