Shipping Information

 

2.1) Free shipping on all items shipped to the lower 48 USA States. Regardless of order amount or what items being purchased. In other words, no limits or restrictions! Shipping to all other locations are calculated in your shopping cart.

Delivery Time

2.2) The above map represents how long it should take in business days for you to receive your order once it has been shipped and is a general representation of transit ties for UPS Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations. For specific transit time information from one ZIP/Postal code to another, please to go UPS's website under the ship tab and use zip code 75704 as the ship from zip code.

2.3) Once payment is received we should ship your package out within 2 to 3 business days. In very rare cases and due to inventory logistics, aggressive Internet and local sales; actual shipment may take up to five (5) business days after receipt of payment unless stated.

2.4) The estimated delivery time as shown anywhere else on your order page or confirmation is based on our current handling time, the shipping service selected, and when Ace Division or its subsidiaries., receives cleared payment. In certain cases, the estimated delivery time will vary. By knowing the estimated delivery time, you can determine how long it should take to receive the item. Delivery times may vary and are not guaranteed. The estimated delivery date (if shown) is accurate to our next current shipping date but may change if we do not receive payment within one (1) hour of your order.

2.5) A Post Office (PO) Box is optional but a street address is required. If you do not supply your complete and correct shipping address (including apartment or unit number, if necessary) and/or product information with your payment, you package might be delayed. We may also decide to ship your package via UPS SurePost if you do not supply a physical street address at the time of payment. This prevents any further delay of your order being processed and shipped.

2.6a) Please take note that orders placed for items with SKU/Model numbers that begin with "SM" will be shipping out UPS SurePost unless any of the 2 following events occur. 1) Your ship to address is a commercial address and you are not located in a delivery area surcharge zip code as defined by UPS below, or 2) You have multiple orders or ordering 2 or more of an item with a sku/model that starts with "SM".

2.6b) If your order meets SurePost requirements stated above, but instead desire your purchase to be sent via UPS ground, you must send an additional $3 through PayPal to our email address within 30 minutes of your original payment; include in the title of your PayPal payment “UPS Ground Upgrade.” Otherwise, then we may decide to ship your order UPS Upgrade. You would not be paying any additional charges for UPS SurePost; however, UPS Sure Post typically adds an additional 1 to 2 business days-- and in some very rare cases 3 to 4 business days-- to delivery times stated by UPS Ground. For orders being shipped via UPS SurePost, you should add 1 to 3 business days to the estimated delivery date shown in the delivery date range indicator located above and on your invoice.

2.6c) A UPS delivery area surcharge is defined as providing service to less populated or accessible domestic areas-- normally areas that are 25 miles outside of city limits. These areas carry a higher operating cost for UPS. The delivery and extended area surcharges may be viewed more accurately by checking the most current UPS’s current service guide. On that page, click the link that reads "Contiguous U.S. Extended, Alaska, Hawaii and Intra-Hawaii". If your zip code is listed on the page found by clicking that link, then you are in a delivery surcharge area. You can always also confirm instantly by calling 1-800-Pick-UPS and asking the UPS agent "Is my zip code in a delivery area surcharge area?"

2.6g) When emailing our agents concerning expected delivery dates for your order, our agents will assume you do not meet either SurePost requirement and provide an estimated time of arrival based on UPS Ground shipments unless you state in your email that you do meet all UPS SurePost requirements.

2.15) We do deliver to HI, PR, VI, GU, APO and AK for an additional charge (as shown in your shopping cart).

2.18) Shipping insurance is included with your shipping & handling charges. Shipping & handling charges are non-negotiable.

2.19) A tracking number will be emailed to you once we have prepared your package. Once your package has been prepared, you may expect your package to be picked up by the carrier on the same business day. Allow up to 24 hours for your tracking status to register with the carrier provided. If you do not receive an email with the tracking number and would like a tracking number, e-mail us.

2.20) We will select the shipping carrier based on destination, contents, and weight of your package. All domestic shipments in the lower 48 states, and most of the Canada orders, should ship UPS Ground. If you are shipping to AK, HI, VI, PR, GU, APO addresses, or any other location not in the lower 48 states, your order will most likely go out USPS Priority Air Mail. All international orders not going to Canada will ship USPS priority international air mail.

2.21) We currently do not allow local pickups as we do not have store front open to the public, which under guidance from the U.S. Department of Justice exempts this website from the ADA compliance. 

International Shipping

2.7) We use UPS Ground to ship to Canada and USPS Priority International Air Mail when shipping to all other international countries so you may expect a quick and safe delivery no matter where in the world you need your item shipped.

2.11) At this time, we only ship international orders weighing 20 pounds or less to most all countries. Canada orders have no weight limit.

2.12) (for Canada customers see below terms) select your country above and a detailed price will show. If your country is not listed above, that means that either we do not ship to your country or the weight of the item is too heavy for us to ship to your country.

2.13) It is important to note that import duties and taxes are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.

2.14) International buyers, please be advised that packages going through customs might cause some delay. For orders to Canada, you should allow 4 to 6 business day from our ship date for delivery. For all other countries, you should allow 7 to 20 business days from our ship date for delivery. We have the right to cancel any international order if the actual shipping cost exceeds our estimated shipping cost.

2.15) We also ship selected items to the following Hawaii, Alaska, Puerto Rico, Virgin Islands, Guam, APO address, (and all others not in the 48 lower states) Shipping.

2.10) Canada Shipments An additional charge applies for packages destined to the Yukon, Northwest Territories, Nunavut, and Labrador of Northern Canada. This surcharge applies to postal codes A0K, A0P–A0R, A2V and X0A–Y9Z. This charge is $75 and is exactly what UPS charges our account. If this applies to you, then you will be required to add an additional $75. Depending on your total weight, we may be able to get a better shipping rate going through USPS Priority (generally 50% off for packages weighing less than twenty pounds) to these Northern Canada surcharge zone. Please request the total from the seller before paying so we can confirm if the additional charge will be $75 or under. You should also note that the shipping time to this zone is 12 business days by UPS.

2.10b) Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf. Your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada are subject to applicable duties & taxes as well as a flat brokerage fee. Additional fees may apply on shipments over $200 merchandise value. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

3.1) When you make a purchase or transaction with Ace Division or its subsidiaries (Geekstands), you are agreeing to all terms listed on the auction. We are not responsible if you do not read the complete terms and conditions at the time of the sale. If you do not agree to all terms as stated in this listing or online site, then by all means, do not buy from us!

3.2) You must supply us with your correct and current street address. We will not be responsible for shipping fees if you supply us with an incorrect shipping address. If we receive a package returned from the carrier due to incorrect address, you will be responsible for rendering a double re-ship fee (20% of order total) incurred by having the new item sent back to the buyer as figured & stated below, as we are billed for not only shipping to your incorrect address but we are also charged for return shipping fees as well. If your package is being held by the carrier due to incorrect shipping address, and you want us to call the carrier and correct the address, you will need to pay an additional redirect fee in the same amount the carrier currently charges plus $1 handling fee. If you contact us before or after the sale to change your shipping address from what is stated on your order, then we will do our best to change the order for you, but we cannot guarantee or be held responsible for shipping costs if your order is shipped to the address you supplied to us with your original order. We can only guarantee and be responsible for shipping your order to the address that you stated on your order. Furthermore, if you need us to later resend you a package related directly to your original order such as the following examples: a return re-ship & exchange, replacement part, RMA order, etc., know that we will ship this additional order to the address shown on your original order. We will not ship to the changed address you provided after the original purchase. We will view your original order and ship to that shown address. 

3.3) It is the buyer’s responsibility to make sure that all of your state, federal, national, local, and or city laws and ordinances allow the use of the product you are purchasing. 

3.4) If you are dissatisfied with your product, you must contact us BEFORE posting online negative feedback, and we will do everything as promised in the terms and conditions to solve the problem. If you choose to go ahead and leave negative feedback, all warranties, exchange and refund terms of the agreement are null and void until you retract your feedback. In other words, if you would like us to fix the problem, do not leave negative feedback and then demand a solution.

3.5) If your package is lost in transit, we should be able to re-ship your package out within 3 business days once we have confirmed with the shipping company that it has been lost. However, if the carrier cannot confirm directly with us that your package was lost in transit and if your shipment has been in transit by the carrier company for more than 16 business days and has not been scanned within the last 14 business days, we will reship your order back out to you. If we decide your destination zone is a high-risk area for lost packages, we may decide to issue you a full refund and cancel the order. Although extremely rare, cases this sometimes occurs with larger packages that are shipped during peak shipping seasons with USPS Parcel Post, USPS International, UPS SurePost and FedEx Smart post. 

3.6) In the rare event of damage due to shipping, the customer must accept the item and must not refuse delivery of the package. If you refuse the delivery, you may be required to submit a re-ship fee which will be calculated at 10% of order total if returned by USPS, or 20% if returned by UPS/Fedex. Once the customer has inspected the item, and has identified the damaged parts, then he/she should contact us to receive the exchanges for the defective part(s) (see "Warranty" terms for instructions). The customer also has the option to file a damaged report claim against the shipping company under their name. If you file a damage report claim with the shipping carrier, do not let the shipping carrier remove the product from your possession without our expressed written consent.

3.7) If the buyer receives the incorrect product by mistake, we will issue the buyer a pre-paid FedEx, USPS or UPS return label by an email attachment. The buyer will be required to send us a picture of the item you received by email so that we can confirm you did receive the wrong item. The item the buyer received must be obviously an incorrect item or grossly misrepresented. Grossly misrepresented is defined as an item(s) that are completely different from the pictures, descriptions, and terms and conditions stated here. Grossly misrepresented items are not items that the buyer claims are a different shade of color, or have a defect or blemish (see complete terms and conditions 3.11 for those issues and complete details). Ultimately, the determination of an item being grossly misrepresented and the decision to issue the buyer a pre-paid return label is up to Ace Division or its subsidiaries or agents. If the buyer is issued a pre-paid return label, the buyer must be able to open the attachment from their email and print out the label using a standard printer. The buyer must use the same packaging and drop off the package to any FedEx, UPS or USPS authorized ship center. Ace Division or its subsidiaries will not include or pay for carrier pick-up trip charges to come to the buyer’s location to pick up the package.

3.8) Ace Division or its subsidiaries, agents, or employees shall not be directly or indirectly responsible for any losses to the customer as a result of the failure of any part, including incidental or consequential loss or damage arising from injury, loss of use, loss of time, rental vehicles, loss of profits, or loss of income. Our maximum liability in any event including but not limited to if your order is unavailable, or is lost or is damaged by us, or is subject to any other valid or legal claim, shall be to provide a refund of the purchase price for that specific item (upon return of the order if delivered). We shall have no other obligation or liability to the buyer. If buyer brings a legal action against Ace Division and its subsidiaries or agents, buyer shall be obligated to pay our reasonable legal costs and attorney fees. In the event of any claims or disputes of any kind, buyer agrees to submit any such legal claims or disputes to arbitration in Smith County, Texas due to jurisdiction and law regulations pursuant to the arbitration of claims and disputes provision set forth in these stated terms and conditions. You are agreeing that the complete sell of any merchandise you buy from Ace Division and its subsidiaries, employees or agents is completely in Smith County Texas.

3.9) Prices and availability of products and services are subject to change without notice. Note that we reserve the right and have the freedom to change our prices, including raising and lowering prices, at our own discretion at any time and for any reason. When you make your purchase, you agree to buy this product for the price stated in the listing at that very date and time. Prices are determined by current supply and demand. If we lower prices even one minute after you purchase an item, we will not issue a partial refund. On the other hand, if we increase an item’s price, we will not sell you the item at the previously lower price. Likewise, when we choose to increase our prices, we will not later bill previous customers for the increased price difference. You agree to the price shown the instant you make your purchase. If you demand either a partial refund or a price other than currently listed, we will respond only by copying this paragraph from these Terms & Conditions.

3.10) There are no agreements or warranties, expressed or implied including warranties of merchantability or fitness for a particular purpose, other than those stated in this agreement.

3.11) The buyer understands and agrees that they will not be shipped or sold the exact product that is shown in the photos. The products shown in the photos are only of our demo models. We try to keep our stock pictures and product images up to date, but sometimes there are modifications made by the manufacturer with or without notice. Keep in mind these modifications are decided only by the factory to improve production, safety, performance, quality and/or cost control. The product(s) shown on the image listing might not be exactly the same product(s) in which you receive. Differences in the image shown in the listing and the actual product you receive may include but not limited to, a change in cosmetic style or assembly design, parts made out of different material and/or shape, darker/lighter or different shade of color than shown in the picture, different texture or color pattern design, and or size ratio or appearances as portrayed in the photos.

3.11a) Please note that drums shown on this site will show a color pattern and design in the photos. The color pattern and design of the drum that you will receive will be different then what is shown. This is because all drum designs cannot be made identical to one another. 

3.11b) You will only receive the product that is shown and stated specifically for sale in the listing. Your purchase does not include anything else shown in the photos such as props being used in the photos with the product being sold, backgrounds, people, or any other special equipment or objects that was not specifically stated for sale in the offering or listing.

3.12) Specifications are supplied by manufacturer and have been independently tested by Ace Division or its subsidiaries or agents at random intervals only. Based on factory changes and modifications, buyer assumes and accepts that all sizes, dimensions, and weights stated on all listings may have an 8% plus or minus differential in the actual product that will be sold or received. To confirm exact measurements, it is the buyer’s responsibility to email us before purchase. 

3.12a) The buyer understands and agrees that the specifications, features, and description that are being advertised are only under OPTIMAL or ideal use and set up. Products with adjustable dimensions, and or special features might not perform as advertised under certain adjustment settings. For example, a tripod stands advertised weight load will decrease as the user raises the stands adjustment higher. At the same time, the advertised weight load of the tripod stand will decrease as the user folds in the legs closer to reduce floor space. Therefore, the optimal or ideal setting to achieve the advertised weight load and stated performance of the product would be to assemble the tripod stand at the shortest setting with the legs spread all the way out. Furthermore, a product with multiple levels of adjustments or features might not be able to achieve all the advertised measurements at the same time. For example, a product with two or more adjustable sizes which include its depth, height, and/or but not limited to width, might not be possible to achieve all its advertised measurements at the same time. Depending on the type of product, this might be due to the fact that the more the user increases the width adjustment the more the depth of another measurement decreases or vice versa. Ultimately it is the buyer’s responsibility to understand how the product works, functions, adjusts, assembles, measures and performs under different adjustment settings and optimal or stressed conditions.

3.13) Ace Division and its subsidiaries or agents are not responsible for typing errors in email correspondence by any of our agents. Buyer represents and agrees that no verbal agreements, email communication or representations have been made or relied upon by the buyer for any purposes. No verbal representations or email communication of any kind shall be of any force or effect. For the most accurate information, please relate to this listing or these terms and conditions.

3.14) We do not guarantee delivery time or specific date for your order due to weather conditions and third party carrier’s ability to deliver the package unless it is specified in this listing. We only guarantee that your package will be shipped within 5 business days (unless otherwise stated), providing that the customer has supplied us with all the sufficient information and funds to ship the order.

3.15) Your original payment does not include any additional shipping features offered by the shipping carrier that is not stated here in the terms and conditions (for example signature required services). If you would like to add a signature required service to your order, you must submit a $5 payment through PayPal to our email address within 30 minutes after your original payment. Include in the title of your PayPal payment “Signature Required Upgrade.”

3.16) Ace Division or its subsidiaries are not responsible for stolen packages once your item is delivered. If a package is delivered to you or on your property, and it is stolen, it is your responsibility to put a trace out on the package from the shipping company, or contact the local authority or your insurance provider to report a theft or claim loss.

3.17) Errors will be corrected where discovered, and Ace Division and its subsidiaries reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your payment cleared.

3.18) Unless otherwise stated, all products sold by Ace Division and its subsidiaries are made in China.

3.19) To save on our "Multiple purchases to save you on shipping" (if applies) discount or combined shipping discount, the items purchased must be purchased within 1 hour of each other.

3.20) Business days include Mondays through Fridays only and also are not considered during the following holidays: New Year's Day, Martin Luther King Jr's Birthday Observed, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

3.21) The product that you are purchasing may or may not require assembly, initial adjustments and/or regular adjustments required to use that product. The customer or recipient of the item(s) must have basic knowledge of how the purchased item(s) functions as well as knowledge of how to use any tools required to assemble, operate, and make all adjustments to the product. Additional tools may not be included to assemble or use the product. Note that not all adjustments will be the same for all customers due to different measurements of applications being used with the products and/or different tension settings that each individual customer prefers. If you have questions concerning assembly, adjustments, or additional tools needed for the use of the purchased item(s), please contact us prior to making your purchase.

3.22) From time to time, we reuse shipping boxes and product carton boxes to ship orders. In doing so, we keep our costs and, therefore, prices as low as possible for our customers. Note that reusing boxes does not affect the possibility of your item being damaged in transit, nor does not mean that your item was a customer return/used item. In most cases, all orders are double boxed anyway, thereby protecting the actual item purchased.

3.23) It is the buyer’s ultimate responsibility to make sure the product that they are purchasing is compatible, fits or works with their independent equipment, room size, gear or any other items or property that they intend to use in conjunction with. Ace Division or its subsidiaries does not guarantee its products being sold or offered will be compatible with the customer’s products which may include all different types and brands including but not limited to unknown or custom equipment.

3.24) Any communication you receive from Ace Division or its subsidiaries and agents about products or services being offered will only be considered accurate for up to 48 hours after the time being sent.  

41.0) ADA & COPYRIGHT STATEMENT

Please see www.geekstands.com/pages/ada-copyright-statement for details.

General - GeekStands.com strives to ensure that its services are accessible to people with disabilities. GeekStands.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on GeekStands.com - GeekStands.com changed website platforms in 2021 so that we could build a new website allowing GeekStands.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1). We are in full support of the Americans with Disabilities Act. In addition, GeekStands.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows GeekStands.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Widget - The GeekStands.com accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the lower left corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer - GeekStands.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities. In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan GeekStands.com with UserWay's Accessibility Scanner to identify and fix every possible accessibility barrier on our site.Despite our efforts to make all pages and content on GeekStands.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You - If you are experiencing difficulty with any content on GeekStands.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us - If you wish to report an accessibility issue, have any questions or need assistance, please contact GeekStands.com Customer Support as follows:

Email: support@geekstands.com
Phone: (903) 483-2761

Please note, our company does not have a storefront that is open to the public, which under guidance from the U.S. Department of Justice exempts this website from the ADA

Defective Product

4.1) For defective products, a 12 month/1-year (from the purchase date) exchange will be honored for all products excluding "drum sticks", which will carry a 30 day warranty. See below for more information concerning the Returned Merchandise Authorization (RMA) form.

4.2) You must provide us with written notice via email message within five (5) calendar days after delivery of your order of any cosmetic damage, missing parts, or any other claims regarding your items purchased. The date of your order of being delivered will be confirmed by the shipping carrier used. Parts that later become defective will still be covered by our 1 year warranty, excluding cosmetic defects and "drum sticks".

4.3) Most of the time, defective product issues can be resolved by just exchanging out one part on the item rather than exchanging the entire item. Depending on the part, we will usually not require you to ship back any defective parts for replacement as long as you are able to provide us a picture sent to our email address. The picture you send to us must clearly show the part is broken or defective in order to not only verify the part is defective but also to confirm that we will send you the correct part. However, if the defective part is metal or has a cosmetic defect, we usually require that you ship that part back for an exchange. In the event of broken "drum sticks" covered under the 30 day warranty, Geekstands has the option of opting for resoling with a pro-rated partial refund which will be calculated on "drum stick" broken count / total order count.

4.4) If we do require you to send back your defective part, then the buyer at buyers cost must send back only the defective part(s), and not the entire item unless the entire item is defective. For example, if you ordered a stand, and small plastic knob on the stand is broken, only send the broken knob back and NOT the entire stand with the broken knob. If you send back items that are not defective, we might require you to pay for additional return shipping. After we receive the item back from the buyer, we will then pay to re-send an exchange item.

4.5) All items we sell are new, however in rare cases, some parts on an item might be defective upon opening up your package. This does not make the item "used" or "not new," it is simply a manufacture’s defect. It is also important to note that we realistically cannot open up, inspect every part, and test every single item before shipping. However, we do test and inspect at least 1 product from every production run we get. We do random quality testing and inspections of products and also do at least one random product inspection after a customer has contacted us regarding a defective product they received. We do not intentionally sell or ship any used, broken, or defective parts, products or items. Because you do have a 1 year warranty on your item, we will replace that part or item according to these stated terms and conditions to which you have agreed.

4.6) A defective item is defined as the following: when the product has a manufactured defect, or was damaged in shipping, and the product cannot operate correctly as a direct result of the defect. If the product was abused or mistreated, the warranty will not be honored. We have the right to determine if the product was abused or mistreated beyond its intentional use.

4.7) When we ship you a part to replace a defective one, you must physically replace that part yourself. This may include, but is not limited to, using a screw driver, wrench or any other materials required to change the part.

Refund Returns

5.1) Concerning general returns and for defective item returns, if you are unsatisfied for any reason with a product you receive, we will gladly accept the item back within 30 days for a refund (minus restocking & processing fee as figured & stated below). You (the buyer) are responsible for shipping the item back to our location at your cost. See below for more information concerning the Returned Merchandise Authorization (RMA) form.

5.2) If, for any reason, you want to cancel your order after you have paid but before we have shipped your order, you may do so as long as we receive and have read and/or opened your e-mail prior to the actual shipment of your order. If your order has already shipped, then you will need to return your order per the RMA form and instructions.

5.3) The following restocking fees will apply. Please note we do not "profit" from any of these fees charged to you. This only covers our actual cost of the original shipping charges that were billed to us for your order. *Restocking fee or Re-Ship fee = 20% of the original gross product amount. (plus original shipping charges if outside the 48 USA states)

Exchange Returns

6.1) You may return your item in exchange for a different item. See below for more information concerning the Returned Merchandise Authorization (RMA) form. 

6.2) The buyer is responsible for rendering a re-ship fee incurred by having the new item sent back to the buyer as figured & stated in terms section 5.3

6.3) You have the option of paying the re-ship fee through PayPal to our email address or by including the payment with your returned item. You also have the option in sending us a return prepaid label by your carrier account (UPS, USPS, or FedEx only) with your return instead of enclosing a re-ship fee. If we receive your item back with no funds or prepaid return label, your order will be held until payment has been made

6.4) If the item you want in exchange is priced more than the item you purchased to be exchange, then you must add that price difference amount with your RMA. If the item you want in exchange is priced less than the item you purchased to be exchange, then we will issue you a refund on the price difference minus an 20% processing fee. If we do not have the item you want in exchange, you will be given a refund minus the restocking fee as stated in 5.3 

Conditions for all Returns

7.1) Items must be returned in undamaged re-sellable condition with complete original packaging. All returns must accompany the original packaging and original accessories that were included with the original shipment.

7.2) All risks of loss and damage, and all return packaging, shipping, and insurance charges shall be the sole risk and responsibility of the buyer and not Ace Division or its subsidiaries. Buyer must take all necessary precautions to properly protect all items returned against the risks and hazards of shipping. Do not require signature with your return package.

7.3) Any item returned in damaged condition, as determined in the sole judgment and discretion of Ace Division or its subsidiaries shall subject the otherwise eligible refund to deduction and off set for all loss or damage including up to the entire purchase price. The following reduction fee’s will be used and assisted in addition to the standard restocking fee of 20%. The condition categories below will be determined by an agent for Ace Division or GeekStands, and are used as standard industrial practice for determining return conditions. EXCELLENT CONDITION: (0% additional deduction) Exact same condition as originally sent. Unused, undamaged, unaltered. All items included in original package. Factory seal must not be broken/open, and original tags included/attached. VERY GOOD CONDITION: (0% additional deduction) Unused product with all original packaging, but product box or packaging may have been opened. Original tags/manual/warranty card unattached. Return product may require repackaging. GOOD CONDITION: (3% additional deduction): Includes at least one of the following: Missing Box(es) (inner or outer shipping box). Missing other original packaging (plastic bags, bubble wrap, etc), Can have some minor cosmetic defects, or light single use event (no repair required). FAIR CONDITION (7% additional deduction): Includes at least one of the following: moderate used product, or missing packaging, missing minor parts (screws, nuts, bolts, accessories), signs of wear or use (caused by use or incorrect repackaging), item may have been installed, original tags, manual, warranty cards missing, return requires taking out the product for complete repackaging, some moderate cosmetic defects (scuffs & scraps), smells of cigarette smoke or other foreign odor. POOR CONDITION: (20% additional deduction): Includes at least one of the following: Signs of heavy use, missing essential structural parts, item is damaged caused by use or incorrect repackaging, materially different than how it was originally shipped, item is defective and requires service or repair due to misuse, major cosmetic defects (dents, deep scraps requiring repair). ABUSED CONDITION (30% to 80% additional deduction): Includes but not limited to: wrong item returned, obvious abused condition, product painted or altered, or return of “box of rocks”. 

7.4) Under no circumstances, nor for any reason, do we cover return shipping costs on exchanges, defective items, refunds, or damaged items. It makes no difference if you are returning a defective item for a refund or a non-defective item for a refund. This is because we are able to offer you an exchange or replacement under your 1 year warranty for defective items or parts.

7.5) If you do not wish to pay to ship the item back, we will be glad to schedule for you to come by our warehouse located in Tyler, TX to return the item in person; but you must first schedule your appointment by e-mail.

7.5b) If we do provide a return shipping label to return an item for a refund, we may decide at our desecration to deduct an additional 10% deduction.

7.6) All items returned to us should be credited back in the form of the original payment within 5 business days once we receive the item.

7.8) Returns for refunds or returns for exchanges will only be approved if contacting us about returning your order within 30 days the item was originally delivered to you. Returns for refunds or returns for exchanges will only be granted or processed if we receive your return package within 30 days from the date we approved your return or gave you your RMA number. Dates are confirmed by the carriers tracking number.

7.8.1) If we receive a return package for a refund, and the approval date for us to receive that package has expired, your refund will assess an additional 10% restocking fee or the package may be refused by our RMA department. 

7.9) If we do not have the exact item in stock, we reserve the right to send a similar item in equal or greater value. If the replacement part is out of stock, we may have to put your replacement part on back order and will ship it out as soon as we receive your replacement part. In rare occasions, if we are unable to supply you with an exchange part or item because we or the manufacturer have discontinued an item and the item then became defective within the stated warranty term. After we receive your returned defective item, we reserve the right to present the following two options in lieu of a replacement part or item: (1) either issue a store credit from our online store in the amount of your original order or (2) issue a refund minus our stated restocking fee. Should you choose the first option and then purchase an item from us with store credit, the expiration date for the warranty for this new item will be either 30 days from the delivery date of your order or the original date of when your warranty term expired for the originally purchased item for which you returned and were issued store credit, whichever time period is longer.

7.10) If we have already shipped you a replacement part to replace a defective part on your item, and you then later decide to return your item for a refund regardless if that replacement part did or did not solve the issue, you must include that replacement part in the package with your return. Furthermore, there will also be an additional shipping fee held from your refund for the "actual shipping cost" of your replacement part.

RMA Form

7.11) Contact us for the RMA form for you to fill out. Do not return any package without first receiving an RMA number from us via email.