FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A.

EX) Q2. What am I supposed to do if item doesn't arrive?

A.

Shipping

• Major Shipping company :
• Usual Shipping period:
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

• If you want to get refund or return item you received, please apply on my Qoo10.

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact.

• In the case of returns for the convenience of the customer, we don't accept the cases below:

  • - Items that have been altered or cleaned (washed)
  • - If the item has been soiled.
  • - If the product tag has been cut off.
  • - In case of damage or loss of accessories.
  • - If the item is returned in a branded box or bag with a slip attached directly to it.
  • - When wrinkles are noticeable due to trial wear
  • - In the event that a different product from the one delivered is returned.