FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A.you can contact us makesure:email: [email protected]

EX) Q2. What am I supposed to do if item doesn't arrive?

A.you can check the track number first,if lost we can ship a new one for you

Shipping

• Major Shipping company :
• Usual Shipping period:Standard   7-15days 
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

• If you want to get refund or return item you received, please apply on my Qoo10.

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact.