FAQ

EX) Q1. I've put items in cart. Later, I tried to place order but I couldn't because it's stated sold out. Why ?

A. Other customers have already purchased / cart out the items.

EX) Q2. What am I supposed to do if item doesn't arrive?

A. Email us at [email protected]

Shipping

• Major Shipping company : Qxpress
• Usual Shipping period: 7-12 working days
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

• If you want to get refund or return item you received, please apply on my Qoo10.

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact.