Introduction
Starcopia takes privacy seriously – we are committed to keeping your personal information private. All personal data we collect is kept strictly secured, and is only used for the purposes described in this privacy policy.
This privacy policy applies to information collected through our websites and any information we collect through our other interactions with you (for example, if you talk to our customer services team).
This statement indicates our policies and practices on the collection, use, security and access of information in accordance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) ("Ordinance") of the Hong Kong Special Administrative Region (“Hong Kong SAR”). 
Personal information collected
Starcopia does not sell, share or trade customers’ personal information collected online from third parties. Personal information collected online will only be disclosed within our corporate group for internal use and purposes only.
COLLECTION OF PERSONAL INFORMATION
When you create a Starcopia account, the personal information we collect may include your: 
  Name
  Delivery Address
  Email Address
  Telephone Number
  Payment details, including credit card and banking information
 The personal information we collect from you will be used in some or all of the following ways: 
  Internal record keeping; researches and statistical purposes
  To deliver the products you have purchased from Fabufabu
  To update you on the delivery of the product and for customer support purposes
  To provide you with relevant product information
  To customize future shopping for you and improve our products and services
 To send you promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

We may collect personally identifiable information when you visit our Starcopia website. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We do these things so that we can measure traffic, gauge the popularity of various parts of the website, gain some general knowledge about our audience or customers and compile aggregated statistics.
 Updating Your Personal Information 
You can update your personal information anytime by accessing your account on our Fabufabu website.
Security of Your Personal Information
Starcopia will take reasonable steps to ensure that all information collected will be safely and securely stored.
  Restricting access to personal information
  Securely destroying your personal information when it is no longer needed for our record retention purposes.
  We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
 However, we give no warranty against third parties hacking into the data or any unauthorized access to the data by anyone.
We will not share your information with any other organizations other than related companies and those third parties directly related to the delivery of the products you have purchased from our Fabufabu website and used as described above or as agreed with you or when required by law. 
We will retain your personal data collected via this website ONLY for the period required for the carrying out of the permitted purposes.
 Link to Third Party Websites
In relation to hyperlinks to other websites provided on our Starcopia website, we are not responsible for the privacy policy or content of these other websites. You should review the privacy policy for such third party websites to understand the ways in which your personal data may be used by those third parties.
Transfer of Personal Data Outside Hong Kong
At times it may be necessary and/or prudent for Fabufabu to transfer certain personal data to places outside the Hong Kong SAR in order to carry out the purposes, or directly related purposes, for which the personal data were collected. Where such a transfer is performed, it will be done in compliance with the prevailing requirements of the Ordinance.
 About Breaches of Privacy 
If you believe that your privacy has been breached by Starcopia please contact us and we will endeavor to resolve the issue.
"Opt-Out"
You can opt-out from receiving information from Fabufabu or to delete your personal information from our records at any time should you no longer wish to receive updates from us regarding our developments, activities and promotions. To opt out, please send us an email with the words "opt out" in the subject line.
Changes to the Privacy Policy
Fabufabu may modify and change the Privacy Statement from time to time. Any revised statement will be posted on our Fabufabu website.
Complaints about breaches of privacy 
If you are not satisfied with the way in which we handle your enquiry or complaint, please do not hesitate to contact us.
Contacting Starcopia 
Should you have further questions regarding our Privacy Policy, our practice and your interaction with us, or to request access and correction to your personal data, please contact us at info@starcopia.com

Returns & Exchanges

Exchange procedure

If you discover a fault with the item(s) you have received, please contact us by email info@starcopia.com straight away and our Customer Service Representatives will try to resolve the issue for you as soon as possible. For products purchased from authorized retailers, please contact them directly for returns.

Returns must be in their original condition and delivered to starcopia design store within 7 days of receipt of goods.

We only replace items if they are defective (not include defects caused by careless use by the buyer). We can issue a one-time product exchange if the item is returned to us within 7 days after purchasing. We would arrange for replacement of same product that customer ordered, with same quantity. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Postage will not be refunded, if any. The cost of shipping for exchanges is the customer's responsibility to and from starcopia design store.
To complete your exchange, we require a receipt or proof of purchase. To exchange any items, please email us at info@starcopia.com.

Refund
Please note that we do not provide refunds, sorry for the inconvenience.


Exchange Instructions

All returns must be purchased from the Starcopia Design Store and must be new and unused (including original packaging and original hang tags).
We do not accept minor appearance problems during transportation without affecting product quality (including but not limited to wrinkling and scratching of outer boxes/bottles/small packages) as return services.
All food or beverages, socks, towels, cleaning supplies or personal items are non-returnable due to hygiene concerns.
Cosmetics and personal cleaning products are personal hygiene products, and there is no return or exchange of products that have been opened.

Disclaimer
The shop will not be responsible for any problems caused by the wrong or improper use of the product; the shop reserves the right to revise and revise the selling price, delivery charges, return policy and online shopping terms and conditions from time to time, without prior notice Notice; in case of any disputes, Starcopia Design Store reserves the right of final decision.

Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.
*Please note that these are estimated delivery times only, therefore Starcopia is not guaranteeing delivery dates.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability
Currently we do not ship to the following countries:
Faroe Islands
Cayman Islands
US Virgin Islands
Northern Mariana Islands
British Virgin Islands
Turks and Caicos Islands
Solomon Islands
Falkland Islands
Marshall Islands
Reunion
Bouvet Islands
Christmas Islands
Cocos (Keeling) Islands
Cook Islands
Heard Island and McDonald Islands
Norfolk Island
Sint Maarten
South Georgia and the South Sandwich Islands
United Arab Emirates
Israel
Iraq
Canary Islands
Saudi Arabia
South Africa

Estimated Shipping Time
Shipping cost and delivery times will be calculated at checkout.
Flat Shipping
We usually dispatch orders within 2 working days. Delivery times vary based on selected service and destination. Regular post is no tracking and ranges from 7 to 10 weeks working days depending on the shipping address.
Economy Shipping
For customers who select economy shipping, to track the order .We usually dispatch orders within 2 working days. economy shipping ranges from 7 to 12 working days depending on the shipping address. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. 

Express Shipping
We offer express delivery to most locations with tracking available. Express shipping is generally 3–7 working days for the US, UK and Australia, and anywhere from 3–14 working days for other countries. please allow a bit of extra time.
In a few locations around the world we don’t offer an express option. This is because the current express services in those regions aren’t reliable enough, or there are currently no options available in that region. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.