FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A. Please get in contact if you have such problem, it may be a system problem becuae we don't have stock problem.

EX) Q2. What am I supposed to do if item doesn't arrive?

A. You can open a dispute for refund.

Shipping

• Major Shipping company : UPS / Fedex
• Usual Shipping period: 3-5 days for preparing the order & 2-5 days for shipping process

Refund/Return

• If you want to get refund or return item you received, please apply on my Qoo10.

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact.